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Web and video conferencing allow for meetings between individuals and small groups in remote locations while reducing travel time and costs. These services can be used to conduct meetings between different sites, collaborate with researchers in separate locations, and bring otherwise inaccessible experts into the classroom.

The Webex link in Canvas connects to the external web conferencing tool.  See the News & Updates at the bottom of this page for outage information. Use the web interface for collaboration outside of classwork.

Note: Webex cannot be tested with the “Student View” feature of Canvas and will result in an error message. If real participants receive an error or are unable to use Webex inside Canvas, they should email solution@iastate.edu with the link to the Canvas course, the time the error occurred, and which tool they were using.


  • Schedule and record online class meetings
  • Hold virtual office hours – allow students to meet with you over a Webex meeting
  • Create Group Spaces for Students to collaborate
  • Closed Captioning and Transcripts
  • Video conferences can have up to 1000 participants
  • Participants can join via desktop, mobile device or telephone
  • Webex meetings can be up to 24 hours long

 Getting Started

Instructor Resources

Using Webex in your Canvas course

To set up the Webex tool in your Canvas course:

  1. Follow the steps to Set up the Webex Tool in Canvas.
  2. See these other useful tutorials:
    1. CELT’s Best Practices when Teaching with Webex
    2. Polling – View/Panels/Manage Panels and share poll results
    3. Using the Whiteboard
    4. Annotate – Interactive tools to keep attendees engaged
    5. Visual Guide to Tools for Instructors

Adding a Guest Lecturer/Presenter to your Webex meeting

To add a guest lecturer to a Webex Meeting or Training scheduled in Canvas:

  1. Go to the Webex site in a web browser (https://iastate.webex.com).
  2. Click Edit to edit the scheduled Meeting or Training. Skip this step if editing a Meeting in Classic View.
  3. Add the guest’s email in one of these sections:
    1. Who is invited?
    2. Invite Attendees

Your guest will receive an email invitation with the connection instructions. It is strongly recommended to do a practice meeting ahead of time with these exact same settings. 

Recording your Webex Meeting or Training

Start by ensuring your recording preferences are specified:

  1. Go to the Webex site in a web browser (https://iastate.webex.com).
  2. If you are in the Classic View, you will need to click the up arrow, then choose My Webex. If you are in Modern View, skip this step.
  3. Click on Preferences in the left-hand menu and then select the Recording tab or expand the Recording Options (Classic View).
  4. Select the box to create recording transcripts for your MP4 recordings.
  5. Choose the screen layout for recordings.

  6. Click Save.

Configure Webex to automatically record when you start a Meeting:

  1. Go to the Webex site in a web browser (https://iastate.webex.com).
  2. Locate and edit the specific Meeting.
  3. Scroll to the bottom and expand the section for Show advanced options.
  4. Expand the Scheduling Options section.
  5. Check the box to Automatically start recording when the meeting starts.
  6. Click Save.

Start recording from within a Meeting or Training:

Creating closed captions or transcripts

Webex transcription services can be automatically enabled for all cloud-recorded meetings:

  1. Go to the Webex site in a web browser (https://iastate.webex.com).
  2. If you are in the Classic View, you will need to click the up arrow, then choose My Webex. If you are in Modern View, skip this step.
  3. Click on Preferences in the left-hand menu and then select the Recording tab or expand the Recording Options (Classic View).
  4. Select the box to create recording transcripts for your MP4 recordings.

Special Notes:

  • There is no cost for transcription services in Webex. 
  • It is expected to take about twice the duration of the meeting for the transcription to appear in the Webex web portal.  In rare circumstances, it may take up to 24 hours for the transcription to appear due to the size of the meeting or due to temporary load on the transcription engine.

Sharing a Recording

If the Meeting or Training was created within Canvas, no further action is needed to share the recording with the whole class. Students can find recordings on the Recordings tab. 

If the Meeting or Training was created outside of Canvas, or if you want to limit which students have access to the recording:

  1. Go to the Webex site in a web browser (https://iastate.webex.com).
  2. Follow the steps in the Share a Webex Recording guide, entering the email addresses for the specific students who should have access.

Syllabus Statement

Add the statement below to the required technologies section of your syllabus.

This course will use Webex for synchronous online interactions. Visit the Webex learning tool guide to view the terms of service, privacy policy, accessibility statement, and steps for getting started with Webex.ExpC

Student Resources

Using Webex in your Canvas course

To use the Webex tool in your Canvas course, click on the Webex link in your Canvas course navigation. Then, if enabled for your course, you will be able to access:

  • Virtual Meetings
  • Office Hours: To set up a meeting with your instructor:
    1. Select the “Office Hours” tab on the Webex Content page. Your instructor will have selected times when they are available to meet.
    2. Choose one of these appointment slots by clicking on the time.
    3. Scroll to the bottom of the page and click  “Confirm Meeting”.
    4. Upon clicking the confirmation button, an email will be set to your IASTATE email account (not Canvas Inbox internal messaging) and your instructor’s email account with the meeting link. Note: This is the ONLY copy of the meeting link you will receive.
    5. Your scheduled session will appear in the Virtual Meetings tab listed with the rest of your meetings on the ISU Webex dashboard.

For more information, see the online documentation below or the Visual Guide to Tools for Students.

Online Documentation


  • Online Training: Get the most out of all that Webex has to offer! Check out our free online classes led by experts. Designed to fit the way you learn. Attend an online training through the Webex Help Center Online Classes Portal.


Iowa State IT has a site license for Webex, which allows any student, faculty, or staff member with an Iowa State Net-ID to download and use the software at no charge. 

Webex Events is available to all faculty, staff, and students for webinars and allows up to 3000 attendees. Log in to Webex online to access the event option.


Webex user experience updates

On Sept. 8, Webex Meetings will have a more intuitive and convenient user experience: better buttons, better meeting panels, and targeted updates for upcoming changes.

Webex: Classroom Collaborations slows down Virtual Meetings

Webex Classroom Collaborations has been experiencing issues. It has been slowing down the Virtual Meetings and Office Hours panels and is sending multiple emails to students when enabled. Faculty are encouraged to not have enabled