Support
CELT Questions or Support
If you have questions or need support (including outside of our appointment hours), please email celt-help@iastate.edu, describing your questions or issues (with the steps to replicate), and if it is a course-specific issue, include your course title and number. This email will create a ServiceNow ticket for easy tracking and notify our team to follow up with you promptly during our work hours.
Additionally, you may call 515-294-5357 and we will transfer your call to a staff member, or take a message and send it to celt-help.
Scheduling an Appointment
Help is available for instructional support and design, Top Hat, technology, New Quizzes, Canvas, and more by scheduling an appointment with a CELT staff member through our Microsoft Bookings Calendar.
Once you book an appointment, they are emailed a meeting invitation with a meeting link. At the time of the meeting, attendees go to the Microsoft Outlook calendar meeting invite and select “Join Meeting.”
Join our CELT Canvas Coffee Chats, Wednesdays and Thursdays (8:30-9:30 a.m.)
Have a quick question about Canvas or an insight to share? Are you wondering how your peers use Canvas, or do you want to follow up on a new Canvas feature?
- Join the CELT-powered Canvas Coffee Chats, where the conversation, agenda, and questions you share with us are up to you!
- To participate, drop in our WebEx meeting anytime on Wednesday or Thursday mornings from 8:30-9:30 a.m.
IT Solution Center
- Serving: All ISU faculty, staff, and students
- Services offered, see the Solution Center’s website for more information
- Email solution@iastate.edu
- Phone: 515-294-4000
24/7 Canvas Support
All 24/7 support options may be found by clicking the ? Help icon (found on the left-hand navigation bar in Canvas) to access the support available to you:
- 24/7 phone support. Call 515-294-4000, then follow the prompts to connect to Canvas.
- Live chat with Canvas. Start a chat.
- Find answers to common questions in the Canvas Instructor Guides.
- Use the resources in CELT’s Canvas@ISU page.