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Support

Support Units

CELT Questions or Support

If you have questions or need support (including outside of our appointment hours), please email celt-help@iastate.edu, describing your questions or issues (with the steps to replicate), and if it is a course-specific issue, include your course title and number. This email will create a ServiceNow ticket for easy tracking and notify our team to follow up with you promptly during our work hours.

Additionally, you may call 515-294-5357 and we will transfer your call to a staff member, or take a message and send it to celt-help.

Scheduling an Appointment

Help is available for instructional support and design, Top Hat, technology, New Quizzes, Canvas, and more by scheduling an appointment with a CELT staff member through our Microsoft Bookings Calendar. 

Once you book an appointment, they are emailed a meeting invitation with a meeting link. At the time of the meeting, attendees go to the Microsoft Outlook calendar meeting invite and select “Join Meeting.”

Schedule an Appointment with CELT Staff

Join our CELT Canvas Coffee Chats, Wednesdays and Thursdays (8:30-9:30 a.m.)

Have a quick question about Canvas or an insight to share? Are you wondering how your peers use Canvas, or do you want to follow up on a new Canvas feature?

  • Beginning on March 22, we will be hosting CELT-powered Canvas Coffee Chats, where the conversation, agenda, and questions you share with us are up to you!
  • To participate, drop in our WebEx meeting anytime on Wednesday or Thursday mornings from 8:30-9:30 a.m.
Join the CELT Canvas Coffee Chat

IT Solution Center

24/7 Canvas Support

All 24/7 support options may be found by clicking the ? Help icon (found on the left-hand navigation bar in Canvas) to access the support available to you:

 

College Support Units (Spring 2023)

  • Leadership: Greg Buttery
  • Serving: Ivy College of Business (All Departments and Centers)
  • Services offered: Support for all teaching technology
  • To schedule: Call 515-294-9275
  • Serving: College of Veterinary Medicine
  • Services offered, see the CATS website:
    • Canvas (all aspects)
    • Qualtrics (survey and online form coding)
    • Zoom (webinar for live meetings or pre-recording content)
    • Echo360 (pre-recording video/audio/screen capture and posting)
    • E-Value (assessments, preceptorships, rubrics, evaluations, clinical skills)
    • Guidance and best practices for online teaching in Veterinary Medicine
  • To schedule and for questions:

Department Support Units

  • Leadership: Kendall Lamkey
  • Serving: Department of Agronomy
  • Services offered: Canvas (course setup, quizzes and assignments, legacy exam conversion, basic course design); Lecture uploading (e.g., PowerPoint, video, etc.); Qualtrics; WebEx/Zoom (live and pre-recorded content)
  • To schedule: Email agrondevlab@iastate.edu
  • Serving: DI and Master of Professional Practice in Dietetics
  • Services offered, see the Dietetics website: Canvas, Qualtrics, WordPress, Articulate, Thinkspace, General trouble-shooting and training
  • To schedule: Contact mppisu@iastate.edu

Language Studies Resource Center 

  • Leadership: Jacob Larsen
  • Serving: Department of World Languages and Cultures
  • Services offered, see the Language Studies Resource Center website: Technology support for Voicethread, Google Expeditions, Post Reality AR app, and Canvas (Basic course setup, Quizzes and assignments, Basic course design, Course planning such as outcomes, online interactivity, online activities, student engagement, etc.)
  • To schedule: Contact Jacob at jlarsen@iastate.edu / 515-294-1551
  • Leadership: Eliot Winer
  • Serving: All ISU faculty, staff, students (temporarily)
  • Services offered, see the VRAC IT website: Zoom, WebEx, screen recording, YouTube, and other teaching technologies
  • To schedule: Contact Paul Easker at easker@iastate.edu
  • Serving: College of Veterinary Medicine
  • Services offered, see the CATS website:
    • Canvas (all aspects)
    • Qualtrics (survey and online form coding)
    • Zoom (webinar for live meetings or pre-recording content)
    • Echo360 (pre-recording video/audio/screen capture and posting)
    • E-Value (assessments, preceptorships, rubrics, evaluations, clinical skills)
    • Guidance and best practices for online teaching in Veterinary Medicine
  • To schedule and for questions:
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