Support
CELT Questions or Support
If you have questions or need support (including outside of our appointment hours), please email celt-help@iastate.edu, describing your questions or issues (with the steps to replicate), and if it is a course-specific issue, include your course title and number. This email will create a ServiceNow ticket for easy tracking and notify our team to follow up with you promptly during our work hours.
Additionally, you may call 515-294-5357 and we will transfer your call to a staff member, or take a message and send it to celt-help.
Scheduling an Appointment
Help is available for instructional support and design, Top Hat, technology, New Quizzes, Canvas, and more by scheduling an appointment with a CELT staff member through our Microsoft Bookings Calendar.
Once you book an appointment, they are emailed a meeting invitation with a meeting link. At the time of the meeting, attendees go to the Microsoft Outlook calendar meeting invite and select “Join Meeting.”
Join our CELT Canvas Coffee Chats, Wednesdays and Thursdays (8:30-9:30 a.m.)
Have a quick question about Canvas or an insight to share? Are you wondering how your peers use Canvas, or do you want to follow up on a new Canvas feature?
- Beginning on March 22, we will be hosting CELT-powered Canvas Coffee Chats, where the conversation, agenda, and questions you share with us are up to you!
- To participate, drop in our WebEx meeting anytime on Wednesday or Thursday mornings from 8:30-9:30 a.m.
IT Solution Center
- Leadership: Brent Black
- Serving: All ISU faculty, staff, and students
- Services offered, see the Solution Center’s website for more information
- Email solution@iastate.edu
- Phone: 515-294-4000
24/7 Canvas Support
All 24/7 support options may be found by clicking the ? Help icon (found on the left-hand navigation bar in Canvas) to access the support available to you:
- 24/7 phone support. Call 515-294-4000, then follow the prompts to connect to Canvas.
- Live chat with Canvas. Start a chat.
- Find answers to common questions in the Canvas Instructor Guides.
- Use the resources in CELT’s Canvas@ISU page.
College Support Units (Spring 2023)
Ivy College of Business IT
- Leadership: Greg Buttery
- Serving: Ivy College of Business (All Departments and Centers)
- Services offered: Support for all teaching technology
- To schedule: Call 515-294-9275
University Library
- Serving: All ISU instructors working on moving classes online
- Services offered, see the University Library website for:
- Course reserves (ereserve@iastate.edu)
- Interlibrary Loan (borrdesk@iastate.edu)
- IT support for library applications, library website, and library website content problems (lib-support@iastate.edu)
- Tech Lending (lib-support@iastate.edu)
- Assistance finding alternate course materials—contact your subject librarian (https://instr.iastate.libguides.com/findyourlibrarian)
- Scanning of non-library materials (not a standard service for faculty or staff, just to help faculty get classes online) (preserve@iastate.edu)
- To schedule: Contact the specific unit above
College of Veterinary Medicine Curricular Assessment and Teaching Support
- Serving: College of Veterinary Medicine
- Services offered, see the CATS website:
- Canvas (all aspects)
- Qualtrics (survey and online form coding)
- Zoom (webinar for live meetings or pre-recording content)
- Echo360 (pre-recording video/audio/screen capture and posting)
- E-Value (assessments, preceptorships, rubrics, evaluations, clinical skills)
- Guidance and best practices for online teaching in Veterinary Medicine
- To schedule and for questions:
- General contact: assessmentcvm@iastate.edu
- E-value: melodyg@iastate.edu
- Qualtrics: gestrine@iastate.edu
- Echo360 and Canvas: cvmavhelp@iastate.edu
Department Support Units
Agronomy Development Lab
- Leadership: Kendall Lamkey
- Serving: Department of Agronomy
- Services offered: Canvas (course setup, quizzes and assignments, legacy exam conversion, basic course design); Lecture uploading (e.g., PowerPoint, video, etc.); Qualtrics; WebEx/Zoom (live and pre-recorded content)
- To schedule: Email agrondevlab@iastate.edu
Dietetic Internship
- Serving: DI and Master of Professional Practice in Dietetics
- Services offered, see the Dietetics website: Canvas, Qualtrics, WordPress, Articulate, Thinkspace, General trouble-shooting and training
- To schedule: Contact mppisu@iastate.edu
Language Studies Resource Center
Language Studies Resource Center
- Leadership: Jacob Larsen
- Serving: Department of World Languages and Cultures
- Services offered, see the Language Studies Resource Center website: Technology support for Voicethread, Google Expeditions, Post Reality AR app, and Canvas (Basic course setup, Quizzes and assignments, Basic course design, Course planning such as outcomes, online interactivity, online activities, student engagement, etc.)
- To schedule: Contact Jacob at jlarsen@iastate.edu / 515-294-1551
VRAC IT
- Leadership: Eliot Winer
- Serving: All ISU faculty, staff, students (temporarily)
- Services offered, see the VRAC IT website: Zoom, WebEx, screen recording, YouTube, and other teaching technologies
- To schedule: Contact Paul Easker at easker@iastate.edu
College of Veterinary Medicine Curricular Assessment and Teaching Support
- Serving: College of Veterinary Medicine
- Services offered, see the CATS website:
- Canvas (all aspects)
- Qualtrics (survey and online form coding)
- Zoom (webinar for live meetings or pre-recording content)
- Echo360 (pre-recording video/audio/screen capture and posting)
- E-Value (assessments, preceptorships, rubrics, evaluations, clinical skills)
- Guidance and best practices for online teaching in Veterinary Medicine
- To schedule and for questions:
- General contact: assessmentcvm@iastate.edu
- E-value: melodyg@iastate.edu
- Qualtrics: gestrine@iastate.edu
- Echo360 and Canvas: cvmavhelp@iastate.edu