CELT Questions or Support
If you have questions or need support (including outside of our appointment hours), please email firstname.lastname@example.org, describing your questions or issues (with the steps to replicate), and if it is a course-specific issue, include your course title and number. This email will create a ServiceNow ticket for easy tracking and notify our team to follow up with you promptly during our work hours.
Additionally, you may call 515-294-5357 and we will transfer your call to a staff member, or take a message and send it to celt-help.
Scheduling an Appointment
Help is available for instructional support and design, Top Hat, technology, New Quizzes, Canvas, and more by scheduling an appointment with a CELT staff member through our Microsoft Bookings Calendar.
Once you book an appointment, they are emailed a meeting invitation with a meeting link. At the time of the meeting, attendees go to the Microsoft Outlook calendar meeting invite and select “Join Meeting.”
24/7 Canvas Support
All 24/7 support options may be found by clicking the ? Help icon (found on the left-hand navigation bar in Canvas) to access the support available to you:
- 24/7 phone support. Call 515-294-4000, then follow the prompts to connect to Canvas.
- Live chat with Canvas. Start a chat.
- Find answers to common questions in the Canvas Instructor Guides.
- Use the resources in CELT’s Canvas@ISU page.