Manage Incomplete Students in Canvas

Steps to manage incomplete students (Winter Session 2021)

The four steps below are all that is needed to provide Canvas access to students working to resolve an incomplete in a Winter Session 2021 course.

Navigate to the Canvas course and:

  1. Assign a ‘0’ for all incomplete, missing, or future work for this student.
  2. Complete an Incomplete (I) Contract (downloadable from the Office of the Registrar forms website).
  3. Submit an Incomplete (I) for this student as part of the final grades for the rest of the class.

Note: The Incomplete (I) Contract is intended to document the reason for the incomplete, the requirements for resolving it, and the date by which it must be resolved, not to exceed one calendar year or the student’s graduation term (whichever is earlier).

Navigate to Settings on the left navigation within your course to set access dates and permissions.

    1. Update the End date to be May 11, 2021 in order to set access to the course.
    2. Choose to allow students to only participate in the course between these dates (they can still view content if the course is published).
    3. Restrict students from viewing the course outside these dates.
    4. Scroll to the bottom of the page and choose Update Course Details.

Navigate to Modules, Quizzes, and Assignments to add revised due dates for the student on individual assignments and quizzes.

Follow the Grade Submission guide to submit the student’s revised final grade using ISU AdminTools. All Winter Session 2021 incomplete grades should be submitted via ISU AdminTools by May 11, 2021 @ 2:15 PM.

Steps to manage incomplete students

The eight steps below will guide instructors in providing Canvas access to students working to resolve an incomplete in a course. The video below also walks you through the process of managing an incomplete student.
stopThe following directions are for current Canvas courses. If the course has been concluded, instructors must first restore access to the course. Instructions on how to restore access for specific users can be found on our Course Conclusion in Canvas page.

Navigate to the existing Canvas course and:

  1. Assign a ‘0’ for all incomplete, missing, or future work for this student.
  2. Complete an Incomplete (I) Contract (downloadable from the Office of the Registrar forms website).
  3. Submit an Incomplete (I) for this student as part of the final grades for the rest of the class.
Note: The Incomplete (I) Contract is intended to document the reason for the incomplete, the requirements for resolving it, and the date by which it must be resolved, not to exceed one calendar year or the student’s graduation term (whichever is earlier).
*After term/course end date, navigate to ISU AdminTools menu and choose Manage Additional Course Settings
  1. Under Course Visibility toggle Concluded to YES.
  2. The course visibility icon on the right will change and appear red Course Hidden beyond the end of term/course date.
An example screen for working in Canvas for incomplete grades

Return to ISU AdminTools Menu and select Manage Additional People to reinstate instructor.

Add instructor NetID, Role: Co-Teacher, and select appropriate section(s).

Note: Your netid (the instructor’s netid) is likely already listed as a Teacher or Co-Teacher at the bottom of the Manage Additional People page, however, you must complete the additional details above. 

Access Settings from the course navigation menu to extend the end date for the student(s).

  1. Beside Participation, adjust from Term to Course via the dropdown menu. 
  2. Adjust the end date to align with the student’s requirements to fulfill the incomplete.
  3. Check Restrict students from viewing the course after end date.

Return to ISU AdminTools Menu and select Manage Additional People to reinstate student(s).

Add student NetID, Role: Student, and select appropriate section(s).

Adjust course content, Assign to, and due dates to reflect the student’s incomplete requirements. This will allow the student to access and submit content.

When resolving an Incomplete, the student’s final grade must be submitted to the Registrar’s Office according to the process described in the ISU grading policy, Step 4: To change a grade or mark.

  1. Under Course Visibility toggle Concluded to YES.
  2. The course visibility icon on the right will change and appear red Course Hidden beyond the end of term/course date.

An example screen for working in Canvas for incomplete grades

Need assistance?

  1. For help with the Gradebook, contact Canvas Support via the ?Help menu in Canvas:
    1. live chat with Canvas Support
    2. ticket support — open the ?Help menu in Canvas and click Report a Problem
    3. phone support — 515-294-4000, then follow the prompts for Canvas support
  2. For help with the Submit Grades tool, contact the ISU Solution Center:
    1. Email solution@iastate.edu
    2. Call 515-294-4000 and follow the prompts to receive support from Solution Center staff
  3. For pedagogical assistance, contact the Center for Excellence in Learning and Teaching (CELT), via phone 515-294-5357 or email celt@iastate.edu. Or contact the unit for your area.
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