Manage Incomplete Students

Manage Incomplete Students in Canvas

Incomplete Grades Information

Before grade submission, instructors follow the ISU Catalog's Incomplete Marks: Grade Policies page and with your student complete a Registrar's Incomplete Contract Form (DOCX). See additional information on the Incompletes section (Registrar's Grade Processing page). Questions about this process? Contact the Registrar via phone at 515-294-1840 or email Academic Records at academicrec@iastate.edu.
Then, use the Grade Submission in Canvas guide, selecting Incomplete (I) for the student.
Once completed, you may provide access to students needing to resolve an incomplete in your course using the Manage Incomplete Students guide (below).

Steps to manage incomplete students (Winter Session 2021)

The four steps below are all that is needed to provide Canvas access to students working to resolve an incomplete in a Winter Session 2021 course.

1. Assign grades

Navigate to the Canvas course and assign a ‘0’ for all expected work.

2. Specify course settings

Navigate to Settings on the left navigation within your course to set access dates and permissions.

1. Update the End date to be May 11, 2021 in order to set access to the course.
2. Choose to allow students to only participate in the course between these dates (they can still view content if the course is published).
3. Restrict students from viewing the course outside these dates.
4. Scroll to the bottom of the page and choose Update Course Details.

3. Update content

Navigate to Modules, Quizzes, and Assignments to add revised due dates for the student on individual assignments and quizzes.

Follow the Grade Submission guide to submit the student’s revised final grade using ISU AdminTools. All Winter Session 2021 incomplete grades should be submitted via ISU AdminTools by May 11, 2021 @ 2:15 PM.

Steps to manage incomplete students (Fall 2020/Spring 2021)

The eight steps below will guide instructors in providing Canvas access to students working to resolve an incomplete in a course.

1. Assign grades in the current Canvas course

Navigate to the current Canvas course and assign a score for all expected work.

2. Create a new Canvas course shell

Navigate to Help/Global Course Administration/Request a New Course Shell
Create a new Credit-Earning Course, in the next semester. You may wish to include the word “Incomplete” in the title.
After you click Submit, a “Visit your new Canvas Course” link will appear in the green bar at the top. Follow that link to your new course.

3. Specify course settings in the new course

Navigate to Settings on the left navigation within your course to set access dates and permissions.

1. Enter Start and End dates to set access to the course.
2. Choose to allow students to only participate in the course between these dates (they can still view content if the course is published).
3. Restrict students from viewing the course outside these dates.
4. Scroll to the bottom of the page and choose Update Course Details.

4. Add course content

Navigate to Settings on the left navigation within your course.

Choose Import Course Content on the right sidebar.
Choose Content Type Copy a Canvas Course.
Select All Content or choose the item you wish to give access to.

Tip: We recommend choosing All Content.

5. Publish content

Navigate to Modules, Quizzes, and Assignments to ensure only the necessary content is available.

Unpublish all items the student does not need to see or complete.
Set due dates for individual assignments and quizzes.

6. Add the student(s) to the course

Navigate to ISU AdminTools/Manage Additional People

Enter the Net-ID of the student you would like to add.
Choose the Student role.
The Section will be named the same as the course and choose Add.

Note: The student will get an invitation to your course in Canvas when you complete this step.

7. Transfer grades to the old course

In order to calculate the final grade, you will need to manually enter the grades from this new course into the gradebook of the old course.

8. Final Grade Reporting

When resolving an Incomplete, the student’s final grade must be submitted to the Registrar’s Office according to the process described in the ISU grading policy, Step 4: To change a grade or mark.

Need assistance?

For help with the Gradebook, contact Canvas Support via the ?Help menu in Canvas:
1. live chat with Canvas Support
2. ticket support — open the ?Help menu in Canvas and click Report a Problem
3. phone support — 515-294-4000, then follow the prompts for Canvas support
For help with the Submit Grades tool, contact the ISU Solution Center:
1. Email solution@iastate.edu
2. Call 515-294-4000 and follow the prompts to receive support from Solution Center staff
For pedagogical assistance, contact the Center for Excellence in Learning and Teaching (CELT), via phone 515-294-5357 or email celt@iastate.edu. Or contact the unit for your area.