Manage Incomplete Students

Manage Incomplete Students

Manage Incomplete Students in Canvas

Steps to manage incomplete students (Winter Session 2021)

The four steps below are all that is needed to provide Canvas access to students working to resolve an incomplete in a Winter Session 2021 course.

Navigate to the Canvas course and:

  1. Assign a ‘0’ for all incomplete, missing, or future work for this student.
  2. Complete an Incomplete (I) Contract (downloadable from the Office of the Registrar forms website).
  3. Submit an Incomplete (I) for this student as part of the final grades for the rest of the class.

Note: The Incomplete (I) Contract is intended to document the reason for the incomplete, the requirements for resolving it, and the date by which it must be resolved, not to exceed one calendar year or the student’s graduation term (whichever is earlier).

Navigate to Settings on the left navigation within your course to set access dates and permissions.

    1. Update the End date to be May 11, 2021 in order to set access to the course.
    2. Choose to allow students to only participate in the course between these dates (they can still view content if the course is published).
    3. Restrict students from viewing the course outside these dates.
    4. Scroll to the bottom of the page and choose Update Course Details.

Navigate to Modules, Quizzes, and Assignments to add revised due dates for the student on individual assignments and quizzes.

Follow the Grade Submission guide to submit the student’s revised final grade using ISU AdminTools. All Winter Session 2021 incomplete grades should be submitted via ISU AdminTools by May 11, 2021 @ 2:15 PM.

Steps to manage incomplete students

The eight steps below will guide instructors in providing Canvas access to students working to resolve an incomplete in a course.

stopThe following directions are for current Canvas courses. If the course has been concluded, instructors must first restore access to the course. Instructions on how to restore access for specific users can be found on our Course Conclusion in Canvas page. 

Navigate to the existing Canvas course and:

  1. Assign a ‘0’ for all incomplete, missing, or future work for this student.
  2. Complete an Incomplete (I) Contract (downloadable from the Office of the Registrar forms website).
  3. Submit an Incomplete (I) for this student as part of the final grades for the rest of the class.

Note: The Incomplete (I) Contract is intended to document the reason for the incomplete, the requirements for resolving it, and the date by which it must be resolved, not to exceed one calendar year or the student’s graduation term (whichever is earlier).

Navigate to the Help menu, choose Global Course Administration, then Request a New Course Shell.

  1. Create a new Credit-Earning Course, in the next semester. You may wish to include the word “Incomplete” in the title.
  2. After you click Submit, a “Visit your new Canvas Course” link will appear in the green bar at the top.  Follow that link to your new course.

Create a course at Iowa State

Navigate to Settings on the left navigation within your course to set access dates and permissions.

  1. Enter Start and End dates to set access to the course.
  2. Choose to allow students to only participate in the course between these dates (they can still view content if the course is published).
  3. Restrict students from viewing the course outside these dates.
  4. Scroll to the bottom of the page and choose Update Course Details.

Navigate to Settings on the left navigation within your course.

  1. Choose Import Course Content on the right sidebar.
  2. Choose Content Type Copy a Canvas Course.
  3. Select All Content or choose the item you wish to give access to.

Tip: We recommend choosing All Content.

Navigate to Modules, Quizzes, and Assignments to ensure only the necessary content is available.

  1. Unpublish all items the student does not need to see or complete.
  2. Set due dates for individual assignments and quizzes.

Navigate to ISU AdminTools, then select Manage Additional People.

  1. Enter the Net-ID of the student you would like to add.
  2. Choose the Student role.
  3. The Section will be named the same as the course and choose Add.

Note:  The student will get an invitation to your course in Canvas when you complete this step.

In order to calculate the final grade, you will need to manually enter the grades from this new course into the gradebook of the old course.

When resolving an Incomplete, the student’s final grade must be submitted to the Registrar’s Office according to the process described in the ISU grading policy, Step 4: To change a grade or mark.

Need assistance?

  1. For help with the Gradebook, contact Canvas Support via the ?Help menu in Canvas:
    1. live chat with Canvas Support
    2. ticket support — open the ?Help menu in Canvas and click Report a Problem
    3. phone support — 515-294-4000, then follow the prompts for Canvas support
  2. For help with the Submit Grades tool, contact the ISU Solution Center:
    1. Email solution@iastate.edu
    2. Call 515-294-4000 and follow the prompts to receive support from Solution Center staff
  3. For pedagogical assistance, contact the Center for Excellence in Learning and Teaching (CELT), via phone 515-294-5357 or email celt@iastate.edu. Or contact the unit for your area.