Where to go for help

Where to go for help

Support at Iowa State

You may wish to contact one of the support units listed below. Please note which program, department, or college each unit serves and contact the unit for your area.

Center for Excellence in Learning and Teaching (website)

  • Leadership: Sara Marcketti, Director, Morrill Professor, Apparel, Events, and Hospitality Management Department
  • Serving: All ISU instructors
  • Services offered: Pedagogical support and consultations
  • Resources: Teaching with Technology page, Canvas@ISU page, Instructional Strategies, and more!
  • Connect with our CELT instructional designers for support or pedagogical consultations by emailing celt-help@iastate.edu; this will also create a ServiceNow ticket for easy tracking.
  • How to contact us: Contact CELT via email at celt@iastate.edu or call 515-294-5357. We will forward your information to the appropriate staff member or contact the CELT staff directly to schedule a meeting in a safe manner (virtually or face-to-face social-distanced).

IT Solution Center (website)

  • Leadership: Brent Black
  • Serving: All ISU faculty, staff, and students
  • Services offered: See the Solution Center’s website for more information
  • To get help: Contact Solution Center staff at solution@iastate.edu / 515-294-4000

Colleges

CALS Instructional Design and Development (website)

  • Leadership: Todd Vens
  • Serving: College of Agriculture & Life Sciences
  • Services offered: Support for all teaching technology and course design
  • To schedule: Contact Todd at toddvens@iastate.edu

Engineering-LAS Online Learning – ELO (website)

  • Leadership:
    • Mark Woolley, Director ELO
    • Rema Nilakanta, Director ELO Design and Delivery
  • Serving: ELO supports online courses at the College of Engineering and online and blended courses at LAS.
  • Services offered: Design and Delivery
    • Guide instructors to set up online course (alignment, interface design, accessibility, student engagement, technology training, etc.)
    • Provide information and/or training in recording and/or hosting videos
    • Provide guidance on exam creation and distance student proctoring options
    • Troubleshoot technical issues in the course
    • Train instructors and/or teaching assistants to manage the day-to-day operations of the course.
  • To schedule: Email elo@iastate.edu

College of Human Sciences Online (website | tech tips)

  • Leadership: Ann Bugler
  • Serving: College of Human Sciences (AESHM, FS HN, HD FS, KIN, SOE, CHS Administration, Families Extension, Clinics and centers in the college)
  • Services offered: Canvas (all aspects); Qualtrics (survey and online form coding); Zoom/WebEx (webinar for live meetings or pre-recording content); Studio/Panopto/Camtasia (pre-recording video/audio/screen capture and posting); Training and helpdesk; Content processing & posting
  • To schedule: Please make appointments. Classes are first priority, others prioritized by need.

Ivy College of Business IT (website)

  • Leadership: Greg Buttery
  • Serving: Ivy College of Business (All Departments and Centers)
  • Services offered: Support for all teaching technology
  • To schedule: Call 515-294-9275

University Library (website)

College of Veterinary Medicine, Office of Curricular Assessment and Teaching Support (website)

  • Leadership: Courtney Vengrin, Director
  • Serving: College of Veterinary Medicine
  • Services offered:
    • Canvas (all aspects)
    • Qualtrics (survey and online form coding)
    • Zoom (webinar for live meetings or pre-recording content)
    • Echo360 (pre-recording video/audio/screen capture and posting)
    • E-Value (assessments, preceptorships, rubrics, evaluations, clinical skills)
    • Guidance and best practices for online teaching in Veterinary Medicine
  • To schedule and for questions:

Departments

Agronomy Development Lab

  • Leadership: Kendall Lamkey
  • Serving: Department of Agronomy
  • Services offered: Canvas (course setup, quizzes and assignments, legacy exam conversion, basic course design); Lecture uploading (e.g., PowerPoint, video, etc.); Qualtrics; WebEx/Zoom (live and pre-recorded content)
  • To schedule: Email agrondevlab@iastate.edu

Civil, Construction and Environmental Engineering (website)

  • Leadership: Aliye Karabulut Ilgu
  • Serving: Department of CCEE
  • Services offered: Technology support for Camtasia, Lectora, Canvas (Basic course setup, Quizzes and assignments, Basic course design)
  • To schedule: Contact Aliye at aliye@iastate.edu

Dietetic Internship (website)

  • Leadership: Ali Kirwen
  • Serving: DI and Master of Professional Practice in Dietetics
  • Services offered: Canvas, Qualtrics, Wordpress, Articulate, Thinkspace, General trouble-shooting and training
  • To schedule: Contact alovett@iastate.edu

Language Studies Resource Center (website)

  • Leadership: Jacob Larsen
  • Serving: Department of World Languages and Cultures
  • Services offered: Technology support for Voicethread, Google Expeditions, Post Reality AR app, and Canvas (Basic course setup, Quizzes and assignments, Basic course design, Course planning such as outcomes, online interactivity, online activities, student engagement, etc.)
  • To schedule: Contact Jacob at jlarsen@iastate.edu / 515-294-1551

VRAC IT (website)

  • Leadership: Eliot Winer
  • Serving: All ISU faculty, staff, students (temporarily)
  • Services offered: Zoom, WebEx, screen recording, YouTube, and other teaching technologies
  • To schedule: Contact Paul Easker at easker@iastate.edu

24/7 Canvas Support

All 24/7 support options may be found by clicking the ? Help Help Button in Canvas on the far left navigation bar icon (found on the left-hand navigation bar in Canvas) to access the support available to you:

ISU Working Remotely

To begin, follow the steps on ISU’s Working Remotely site.

Questions or Internet Issues?

Contact the IT Solution Center at solution@iastate.edu, report an incident or call (515) 294-4000 if you have questions or issues.

Remote Location Internet Issues?

Contact your local internet provider and notify your students or instructor.

Teaching Technology Status

working remotely at ISU