Respondus LockDown Browser

Introduction

LockDown Browser is a custom browser that locks down the testing environment within Canvas. When students use Lockdown Browser they are unable to print, copy, go to another URL, or access other applications. When an assessment is started, students are locked into it until they submit it for grading.

 

Achieving Academic Integrity

Academic integrity and responsible behavior are a part of the learning and teaching conversations, no matter the course modality. Explore the following approaches and methods which emphasize prevention and education on the Achieving Academic Integrity page.

Features

  • Assessments are displayed full-screen and cannot be minimized
  • Prevents other applications from being active
  • Copy, paste, and print screen functions are disabled
  • Supports screen readers

Getting Started

Instructor Resources

Using Respondus LockDown Browser in your Canvas course

To enable the Respondus LockDown Browser in any course:

  1. Login into Canvas and open the course.
  2. Follow the steps in the ‘How do I manage Course Navigation links?‘ guide to enable the link for the LockDown Browser Dashboard.
  3. Click Save.

To require students to use the LockDown Browser on a specific quiz:

  1. Login into Canvas and open the course.
  2. Click on LockDown Browser Dashboard in the left-hand navigation.
  3. Click the orange button to Continue to LockDown Browser.
  4. Click the arrow next to the name of the existing Quiz you want to modify and choose Settings.
  5. Choose to Require Respondus LockDown Browser for this exam, then decide whether to Require LockDown Browser to view feedback and results.
  6. Enter an Access code for this exam (optional).
  7. Click Advanced Settings, then choose additional options such as Allow students to take this exam with an iPad.
  8. Click Save + Close.

Using Respondus LockDown Browser in your Canvas course

To use the Respondus LockDown Browser on a quiz/exam:

  1. Navigate to the quiz in Canvas.
  2. Click Take the Quiz.
  3. When prompted, click the link to [Download Respondus LockDown Browser].
  4. Click the yellow button to Install Now, which will download the installer.
  5. Open the file and follow the prompts.
  6. Open the Respondus LockDown Browser app on your computer.
  7. Sign in to Canvas using this new browser and navigate to the quiz.
  8. Click Take the Quiz.
  9. Complete the quiz and Submit.

Future quizzes will only require Steps 6-9.


Problem with LockDown Browser? Receive prompt Respondus LockDown Assistance

If you experience a problem with the LockDown Browser and you are not taking your assessment in ISU’s Online Testing Center, please take the following steps:

  1. Stay collected and submit a support ticket with Respondus as soon as possible.
    • Use your iastate.edu email address.
    • You will be asked the product name which is “LockDown Browser.”
    • For “Product Version” enter the version number.
      • For Windows, click “i” in the LockDown Browser toolbar to obtain the version number. For Mac, click the “Globe” icon in the toolbar. Click “About” in the Help menu to obtain the version number.
  2. Give as many details as you remember: Did the browser crash? Did your screen go blank? Can you re-open the browser?
  3. Once you submit a ticket, you should receive an email confirmation from Respondus that contains your ticket number.
  4. Forward the confirmation to your instructor and explain what happened and that you expect Respondus to provide assistance.
  5. Depending on the situation, your instructor might make a decision to re-open your quiz immediately or after you receive assistance from Respondus.

You are also welcome to call the ISU Solution Center (solution@iastate.edu / 515-294-4000). Be prepared to share your Respondus ticket number, so Solution Center can follow up on your behalf if you do not receive prompt assistance from Respondus. However, it is your responsibility to submit a ticket with Respondus before you contact the Solution Center. Respondus tries to respond to all tickets within 24 hours (longer on weekends) but often gets back much sooner.

Online Documentation

Licensing

The Respondus LockDown Browser does not require a separate sign-on.

There is no associated fee for ISU faculty or students to use the Respondus LockDown Browser. 

Policies

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