This guide provides you with the fundamentals when making the shift from a face-to-face course to one that is now being delivered online. We encourage you to follow these steps to stay motivated.
Table of Contents
Managing coursework with lower-speed connections
Over the coming weeks, many of you will be doing classwork through internet connections that may not be as fast as what you were able to access at Iowa State University. These steps are intended to help you navigate the process of improving your connection, or finding alternative means to connect while still maintaining social distancing so that you can access course content and complete your coursework during the rest of this semester.
If you continue to have connection issues notify your instructor and academic adviser.
Knowing your connection speed can help you figure out what your connection can handle. It’s good to try multiple speed tests to get a fuller picture of your speed over time—reliable options for speed tests include Ookla, Speed of Me, and DSL Reports.
Here are some basic minimums:
- For general web surfing, email, or social media 1 Mbps
- For video conferencing 1-4 Mbps
- For standard definition (SD) video streaming 3-4 Mbps
- For HD video streaming 5-8 Mbps
Most DSL or satellite carriers can offer speeds that meet these basic requirements. Try to connect to the services you will use most often to see how they perform. You can also join a ‘test’ Zoom meeting here or Webex ‘test’ online meeting here.
Contact your internet carrier and inquire about the availability and cost of higher tiers of service. You can also consider obtaining a WiFi hotspot from a local cellular carrier, or tether to your mobile device (be aware that this may raise your data costs). Many internet and cellular carriers are offering discounts on internet service upgrades during this pandemic, and many have signed a pledge not to cancel service or charge late fees during this crisis.
Many carriers and some government programs are also offering low-cost internet plans that may be available in your area.
If your connection meets the minimum 1 – 1.5 Mbps requirement, you will still need to do some optimizing to get your work done. When it’s time for online work, be sure that the connection is as unburdened as possible. Talk with your family or roommates and agree on the best ways to facilitate course work during each day. Setting up a schedule for when coursework, gaming, entertainment, or other uses will take place will help free up this resource for academic work.
Consider installing a WiFi router that uses ‘smart queueing’ to improve performance when your internet connection is being used by multiple applications and/or users. Read more about how ‘smart queuing’ can help at bufferbloat.net.
Many online applications (such as Zoom, for example) have the capability to dynamically adjust their bandwidth consumption depending on your connection. To further reduce your utilization of available bandwidth during a live-streamed lecture or conference, be sure to turn off your video.
The activity that uses the highest amount of bandwidth is live-streamed multidirectional video and audio sharing. We are encouraging professors and instructors to pre-record lectures and other video content whenever possible so that during this crisis, there is less need for the most bandwidth-intensive types of content.
If your home internet connection does not suffice, you may need to explore local options for community-access WiFi. Once you find one or more useful resources, you can develop a routine of going to your WiFi location once or twice each day to upload assignments, ask questions, and download new content.
Remember that while at a public access internet connection, it is best to stick with secure sites — look for HTTPS in the URL. Also, to maintain social distancing, remain outdoors or in your vehicle if possible. Be sure to let your professors and instructors know that this is the method you will need to use to keep up with your coursework.
- Connecting through Eduroam: Your Iowa State network credentials can get you connected to high-speed WiFi networks at Eduroam-participating educational institutions across the U.S. and in more than 100 countries around the world. Learn more about Eduroam, and find “Where can I Eduroam?” page
- Multiple commercial carriers. Mediacom, Comcast/Xfinity, and Charter/Spectrum are offering free WiFi connectivity at thousands of hotspot locations throughout the U.S. through the duration of this crisis. Check with your local providers for details.
- ISU Extension and Outreach office locations. Students located in Iowa are welcome to complete their coursework via ISU Extension and Outreach offices. ISU Extension is situated in every Iowa county and has a high-speed internet hotspot for rural connectivity. Students should be able to access it from a nearby parking lot; however, it is important to contact the local office to ensure connectivity. Students beyond Iowa’s borders may wish to contact their state’s Extension program for similar access.
- Schools, community centers, churches, and libraries: Many community organizations and government facilities offer open WiFi and access from the parking lot.
- Businesses and restaurants: Many local companies may offer open WiFi as well. Please observe current public health guidelines.
WiFi options in Ames, Iowa
- Review options on the City of Ames Public WiFI Spots page
Getting started in Canvas
Canvas is the primary learning management system (LMS) that hosts the courses you take at the university and gives you access to course materials and tools to communicate and collaborate with classmates, instructors, and Teaching Assistants (TAs).
Are you joining Canvas for the first time? View the Canvas Overview for Students video.
There are a few checks you will want to perform to ensure successful participation in your course(s):
- What are Canvas’s technical requirements? Visit the What are the basic computer specifications for Canvas? web guide.
- Which browser should I use for Canvas? Visit the Which browsers does Canvas support? web guide.
Access to Canvas at ISU
Step One: Login credentials
You will need to have your ISU Net-ID and password to log into Canvas. If you do not, please visit the IT Accounts and Passwords website or contact the Solution Center at 515-294-4000.
Step Two: Choose how to interact with Canvas
There are three options for finding the Canvas login page:
- Option one: Open a web browser, type the Canvas web address directly into the browser’s address bar. The Canvas web address is http://canvas.iastate.edu
- Option two: Open a web browser, navigate to the Iowa State University homepage, locate the “Sign Ons” link found on the upper right corner (above the search box), and then select “Canvas” from the menu
- Option three: Use the Mobile Canvas App on your mobile device:
Step Three: Logging into Canvas
Use your Net-ID and password to login to Canvas. Once logged in, you should see your Canvas Dashboard. If you have an issue logging in, contact the Solution Center at 515-294-4000.
Note: that all students have access to the MyCanvas Student at ISU course that contains information on how to use Canvas.
- If the course doesn’t appear in your Dashboard – check if your course is on the list in Courses > All Courses, and you should ensure to mark it as a favorite in All Courses.
- If don’t see the course on your Dashboard or the course list (after you logged into Canvas), and it is supposed to be, contact your instructor.
If you still cannot locate the course, contact the ISU Solution Center.
- View the Canvas Overview for Students video.
- Use the Getting Started in Canvas (Students) web guide.
- All students also have access to the MyCanvas Student at ISU course (found in Canvas). This self-paced resource familiarizes students with information about Canvas navigation, layout, and assignment and assessment completion.
- For 24/7 Canvas support, use the ?Help option in the global navigation (far left of your screen) in Canvas.
Accommodations and Accessibility
Review the Student Accessibility Services Message Regarding COVID-19 03.18.20 post. If you have questions or concerns:
- Contact the Student Accessibility Services staff at 515-294-7220 or email email@example.com
- Contact the Student Assistance Staff at 515-294-1020 or firstname.lastname@example.org.
If you are experiencing an accessibility barrier
Bring your concerns to the attention of the Office of Equal Opportunity (OEO), complete this Barriers to Access web form with as much detail as possible when you encounter a barrier to access. You may also contact Equal Opportunity at 515-294-7612 or email email@example.com.
Communication and Collaboration
In addition to gathering information, you may use collaboration tools to create content with your classmates.
Communication is essential. Your instructors will let you know how they prefer to communicate with you.
To be get prepared, do the following:
- Check-in. Check your Canvas site AND your IASTATE email at least once a day for important information from your faculty and ISU.
- Set your Canvas notifications. Canvas includes a set of default notification preferences you can receive for your courses sent as one of four delivery types: notify me right away, daily summary, weekly summary, or don’t send. To select your notification preferences, read through the How do I set my notification preferences? web guide or view the Notification Preferences video.
- Stay up-to-date with Iowa State. the ISU Safety website on your browser. Plus, the University will continue to send official communications to your IASTATE email.
- When you are communicating, make sure that you follow the Netiquette at ISU (PDF).
- Canvas Inbox – used to send questions and information to your instructor
- Studio (video sharing platform in Canvas) – an integrated video sharing platform that will allow students to submit video assignments much more easier.
- Canvas Discussion Board – communication tool for class assignments and collaboration
- Google Suite – used to create documents, papers by individual students or groups
Attend Virtual Meetings
A web conferencing tool may be used for facilitating lectures online in either synchronous (live) or asynchronous (recorded) environments. Check with your instructor whether or not these tools will be used for online delivery of your course.
Prepare to use these common tools: Webex, Zoom, and Studio
Webex is a multi-functional desktop Video/Audio Conference call application. It allows you to meet with anyone, anywhere, in real time from your office or home, as long as you have Internet access on your computer or have the Webex mobile app installed for yourself device.
Test Webex Meetings on your device and practice changing audio and video settings with the links below:
Need help with WebEx? Try searching the Webex Help Center page for your topic first. If you still needed assistance, please contact WebEx support (available 24 hours a day, 7 days a week for students, faculty, and staff).
To begin exploring how to use Zoom:
- Read through the Getting Started with Zoom webpage, or view the Join a Zoom Meeting video.
- Use the Join a Test Meeting guide through Zoom to ensure that you have downloaded the proper software.
- If you have questions about how to connect, contact the ISU Solution Center via phone 515-294-4000 or email firstname.lastname@example.org.
- Make sure you’re muted when not talking
- Be yourself and respect others
- Ask questions using the chat tool
- Use reactions to engage with your class
- Think before you write
- Utilize the raise your hand feature if wanting to ask a question live
Completing Activities, Assignments and Assessments
Faculty may have many options for online activities, assignments, and assessments (quizzes). It is important that you review all directions for an activity, assignment or quiz carefully and that you contact your faculty member via their preferred communication method with any questions.
- Assignment in Canvas – submit online Assignments using several submission types. Instructors can choose what kind of online submissions they want you to use.
- Canvas Quizzes – You can easily take a quiz by accessing the Quizzes page. Depending on how your instructor set up the quiz, questions may be shown all on one page or one at a time.
- Google Suite – used to create documents, papers by individual students or groups
- Top Hat – online polling and quizzing tool
24/7 Canvas Support (Students)
All 24/7 support options may be found by clicking the ? Help icon (found on the left-hand navigation bar in Canvas) to access the support available to you:
To begin, follow the steps on ISU’s Working Remotely site.
Questions or Internet Issues?
Remote Location Internet Issues?
Contact your local internet provider. Follow suggestions on ISU’s Working Remotely site. Notify your students or instructor if you continue to have issues.
Teaching Technology Status
This CELT Course Continuity (Students) page is a derivative of the Florida International University Getting Started (Students) page, Howard Community College’s Student Reources to Learn Remotely page, and Virginia Tech’s Technology tips for managing coursework with lower-speed connections page.