Student Support Resources
- Are you feeling stressed, overwhelmed, or anxious? With the pandemic, midterms, and everyday life stressors, your feelings are valid and it’s OK that you feel that way. There are campus resources available for mental health, wellbeing, and academic support. For services and resources, see the Support for Cyclones page.
- If you are unsure what resources or services you should seek, consult your Academic Advisor in your Unit/College or the Student Assistance staff via phone at 515-294-1020, email email@example.com.
- If this is an emergency, please call 911 or direct your questions or concern to one of these safety resources. ISU Police are also available to provide non-emergency assistance 24/7 at 515-294-4428.
Locate a resource (by topic)
ISU defines “academic misconduct” as any action or attempted action that may result in creating an unfair academic advantage for oneself or an unfair academic advantage or disadvantage for any other member(s) of the academic community. Familiarize yourself with the Student Code of Conduct.
Academic Success Center
The Academic Success Center (Dean of Students Office) offers individualized and group-facilitated experiences through course-specific and general academic assistance such as Academic Coaching, Supplemental Instruction, and Tutoring Services. All programs and services help students learn and become independent, self-directed, and self-regulated learners. They also provide online resources on study skills, time management, goal setting, and test anxiety. Visit the Academic Success Center website, call 515-294-6624, or email firstname.lastname@example.org.
Writing and Media Center
The Writing and Media Center (Dean of Students Office) helps students become more assertive, more confident communicators through individualized assistance to undergraduate and graduate students working on any form of written, oral, visual, or electronic communication. Visit the Writing and Media Center website or call Call 515-294-8899.
Center for Communication Excellence
The Center for Communication Excellence (Graduate College) supports graduate students and post-doctoral associates through unmatched, intellectually stimulating opportunities for advancing communication competencies. The staff provides effective specialized programming, opportunities for practice and improvement, and a range of resources – all grounded in the study of communication genres and teaching and learning scholarship. Visit the Center for Communication Excellence website.
Whether they are a resident student, enrolled in a distance course, or studying abroad, ISU Library can provide students with vital resources! Use the Distance Access to Library Resources Guide for information about how you can access the library’s material remotely. For more, visit the ISU Library website.
Academic Grievance Process
As a first step, Student Assistance always encourages students to communicate with their instructors regarding academic issues or concerns. If the student and instructor cannot agree upon a solution, the next step would be to file an Academic Grievance. The Academic Grievance Policy is an option for students who feel their instructor is unreasonable or unfair regarding their situation. Each College handles decisions with the Academic Grievance Policy. Before initiating a formal appeal, students can meet with a Student Assistance staff member to discuss the most effective response by emailing email@example.com.
Accessibility and Accommodations
Iowa State University is committed to assuring that all educational activities are free from discrimination and harassment based on disability status. Students requesting accommodations for a documented disability are required to work directly with staff in Student Accessibility Services (SAS) to establish eligibility and learn about related processes before accommodations will be identified. After eligibility is established, SAS staff will create and issue a Notification Letter for each course listing approved reasonable accommodations. This document will be made available to the student and instructor either electronically or in hard-copy every semester. Students and instructors are encouraged to review contents of the Notification Letters as early in the semester as possible to identify a specific, timely plan to deliver/receive the indicated accommodations. Reasonable accommodations are not retroactive in nature and are not intended to be an unfair advantage. Additional information or assistance is available online through the Student Accessibility Services website, by email at firstname.lastname@example.org, or by calling 515-294-7220. Student Accessibility Services is a unit in the Dean of Students Office located at 1076 Student Services Building.
Student Accessibility Services
Students should contact Student Accessibility Services as soon as possible so that they can work together to determine eligibility for services, identify likely challenges, and coordinate reasonable accommodations. To receive academic, housing, dining, facilities, or assistance animal accommodations while studying at ISU, students will need to work closely with the staff and other campus partners and departments to ensure that their accommodations are in place as soon as possible. To initiate accommodations or talk more about services provided, students can reach out to Student Accessibility Services at 515-294-7220 or by email at email@example.com.
Accommodations for undergrads, graduate students, and employees
Individuals with physical or mental impairments who are otherwise qualified to perform assigned work or pursue academic studies may request reasonable accommodations to enable the individuals to work or continue academic studies. See the Office of Equal Opportunity’s Disability Accommodations page.
Accessibility Map for Iowa State University
The Iowa State University Accessibility Map provides a visual layout of accessible routes to navigate campus.
Experiencing an Accessibility Barrier?
This barrier to access form (Smart Sheet) is intended to bring accessibility concerns to the Office of Equal Opportunity and Facilities Management and Planning attention. Complaints regarding disability accommodation can be filed with the Office of Equal Opportunity, 3410 Beardshear Hall, phone 515-294-7612, or email firstname.lastname@example.org.
Basic Needs (Clothing, Food, Shelter)
- Clothing That Works: a FREE community clothing closet for adults who need clothing due to financial constraints. Clothing That Works has a Facebook page outlining how to utilize this resource and can also be reached by emailing email@example.com.
- Low- or No-Cost Professional Clothing Sources: For students in need of low- or no-cost professional clothing, the College of Engineering Career Services compiled a list of clothing resources for students on campus and within the community.
- “Give a Swipe” Program: Allows for students to have meals added to their ISU ID card to use in the dining halls. Students do not need a meal plan to participate in this program. If interested in this program, email Student Assistance at firstname.lastname@example.org.
- The SHOP Food Pantry: All students and staff are welcome to stop by the food pantry and pick up free food. Our volunteers do not ask for any identification when you come in, and we provide bags to carry your food home. Feel free to utilize any SHOP locations on-campus. The website outlines the locations and hours.
- United Way of Story County: Food Assistance Resources: compiles a list of food assistance opportunities within the community. Click the link above and scroll to the bottom of the webpage to see food assistance resources and other opportunities for support within Story County.
- Department of Residence: If you have any questions or need assistance regarding your on-campus housing assignment, feel free to contact the housing office at 515-294-2900, and they can talk you through your options. Additionally, students can reach their Hall Director or Apartment Community Manager for assistance (see the Department of Residence Staff List).
- Student Legal Services: Suppose students live off-campus and need legal assistance regarding a lease. In that case, Student Legal Services is a legal aid office providing free and confidential legal services for students currently enrolled at Iowa State University. The attorneys advise and often represent students in various cases and are available for consultation concerning most legal matters. Student Legal Services is at 0367 Memorial Union; call 515-294-0978.
- United Way of Story County: Shelter/Housing Assistance Resources: The United Way of Story County compiles a list of shelter/housing opportunities within the community. Click the link above and scroll to the bottom of the webpage to see shelter/housing resources and other opportunities for support within Story County.
STudents On the Rise In Educational Success
The mission of STORIES is to provide guidance, empowerment, and connections to resources for foster, homeless, and other independent students in a supportive environment. This university-wide program aims to increase retention and graduation rates by meeting basic needs so students can focus their time and energy on academic and career interests. Students interested in participating should complete the STORIES interest form. Questions? Please contact Laura Kilbride at email@example.com or by phone at 515-294-8436.
Canvas and Tech Support
- Looking for tech support? Contact the Solution Center, call 515-294-4000, or email firstname.lastname@example.org.
- Questions about using Canvas? Use these Canvas Student Guides.
- Need assistance with course technology and tools? Review the Course Tools & Software page.
- Seeking ISU software and hardware requirements? See the ISU Computer Requirement page.
Diversity, Equity and Inclusion
Diversity Resource Directories
There are many offices across campus that are area-specific. You can find more information on those offices, along with their mission statements on Campus Life’s Diversity Resources, Offices and Programs page. Or, see another list on the Campus Climate Resources page.
The Iowa State University Gender-Inclusive Restrooms Map provides a list and visual layout of gender-inclusive restrooms across campus. A gender-inclusive restroom is defined as a single stall, lockable restroom, open to the public, with signage that indicates that anyone may use that restroom, regardless of gender.
In January of 2008, the Senate of the Government of the Student Body presented a resolution to the Faculty Senate, Graduate and Professional Student Senate, the Office of Equal Opportunity, and the Dean of Students Office. For additional information, see the Religious Accommodations policy.
Financial AidStudents can contact the Financial Aid Office (0210 Beardshear Hall) for any financial aid or financial assistance questions by calling 515-294-2223.
Student Employment Center and Student Job Board
Office of Financial SuccessAdvises students one-on-one to help make managing money easier. Students can request an appointment with a Financial Literacy Advisor or Peer Advisor using ISUAppointments in AccessPlus, visit the Office of Financial Success webpage, email email@example.com or call 515-294-2223.
Cyclone Success AssistanceIowa State University has emergency/completion assistance programs designed to assist students who are having difficulty meeting their expenses. Different programs may have different criteria, but students can apply for all emergency/completion assistance through OneApp. When students complete the Cyclone Success Assistance application, ISU will review it for all possible programs.
Course Content AffordabilityIowa State is committed to enhancing affordability for students in course materials. This task includes offering more affordable versions of mandatory texts and course materials (known as immediate access) and free texts/materials created by faculty and shared with the academic community (open educational resources, or OERs). See the Course Content Affordability website and the essential information below:
- Affordable Course Content Initiatives
- Immediate Access-The Iowa State Digital Content Solution (PDF)
- Open Educational Resources
United Way of Story County: Financial Assistance ResourcesThe United Way of Story County website compiles a list of financial assistance opportunities within the community. Click the link above and scroll to the bottom of the webpage to see financial assistance resources and other opportunities for support within Story County.
Affordable Medical CareStory County participates in the National Association of Counties (NACo) Live Healthy Discount Program; through this program, there are no-cost Prescription Discounts and low-fee Dental and Health Discounts. This prescription discount card may be helpful to students who do not have insurance or have limited prescription coverage. Many pharmacies in Story County accept this prescription discount card. Students can sign up online for the discount programs on the Live Healthy U.S. Counties website.
Thielen Student Health Center
Thielen Student Health Center is a full-service health clinic staffed with physicians, advanced registered nurse practitioners, and trained healthcare professionals available to see you for your primary health care needs. Students may call 515-294-5801 for an appointment or 24-7 medical advice from a registered nurse who will answer their questions and give self-care tips, medical tips, and non-judgmental advice on how urgent it is to see a provider.
Mary Greeley Medical Center
Mary Greeley Medical Center is a hospital located in Ames. It provides inpatient and outpatient services that support a continuum of care for our patients, including emergency care, surgery, cancer care, cardiac care, diabetes, nutrition care, orthopedics, obstetrics and gynecology, mental health services, and more.
McFarland Clinic is Iowa’s largest physician-owned multi-specialty clinic. The McFarland Clinic network of healthcare providers serves residents in 12 Iowa communities, including Ames. Additionally, McFarland Express Care offers same-day and next-day appointments for common illnesses, limited immunizations, and brief physicals for sports or work (please call for more information).
Free/Income Based Medical Services
Ames and the surrounding community have free/income-based medical services available. The Free Clinics website will informs of the services they provide and how you can utilize available resources.
United Way of Story County: Medical/Health Assistance Resources
The United Way of Story County compiles a list of medical/health assistance opportunities within the community. To see medical/health assistance resources and other options for support within Story County, scroll to the bottom of the United Way of Story County: Medical/Health Assistance Resources site.
Are you feeling stressed, overwhelmed, or anxious? With the pandemic, midterms, and everyday life stressors, your feelings are valid and it’s OK that you feel that way. There are campus resources available for mental health, wellbeing, and academic support. For services and resources, see the Support for Cyclones page.
24-Hour Crisis Lines
- Your Life Iowa Statewide Crisis Line: Call 1-855-581-8111 or Text: 1-855-895-8398
- Mobile Crisis Team (Iowa): 1-844-258-8858
- National Suicide/Crisis Line: 1-800-273-8255
- The Trevor Project – LGBTQIA+ Suicide Prevention: 1-866-488-7386
- ISU Crisis Textline: Text “ISU” to 741741
- HOPELINE by the Center for Suicide Awareness: Text “HOPELINE” to 741741
Student Counseling Services
Student Counseling Services, located on the 3rd floor of the Student Services Building, is open from 8 a.m.-5 p.m., Monday-Friday. For students who feel they are in crisis, counselors are available during any open hours.
Therapy Assistance Online (TAO)
TAO is a free online self-help tool with instant access to resources that will help you navigate your mental wellbeing. TAO offers educational modules, assessments, practice tools and logs, and a mindfulness library.
ISU has a Mindfulness Room available for prayer and meditation located in the Parks Library.
Thielen Student Health Center
Student Health providers are available to assist students with a broad spectrum of concerns and issues. Thielen providers can care for mental health concerns through education and medication management, if necessary. Follow-up visits for mental health conditions are essential and have a direct impact on their successful management. Student Health offers comprehensive outpatient mental health care, from primary care through psychiatry. Students receive a mental health issue screening at every visit.
- To schedule an appointment, call 515-294-5801.
- View the extensive and inclusive mental health resources from Thielen Student Health.
Safety and Reporting
ACCESS (Assault Care Center Extending Shelter and Support)
ACCESS is an assault care center providing advisement and support for those experiencing sexual and domestic abuse. All services provided by ACCESS are free and confidential and include 24-hour Crisis Lines, listening, support, information and advocacy, safe housing, individual counseling, support groups, and education. Anyone can contact an advocate by visiting the ACCESS website or calling 515-292-0500.
Iowa State University Police Department
The Iowa State Police Department (ISUPD) is available 24 hours, seven days a week. Anyone can call the police anytime they or someone else feels unsafe or threatened. ISUPD also provides safety planning if students think that it be helpful to them. Call 515-294-4428, or if it is an emergency, dial 911.
The ISU community has a virtual guardian to walk you home on and off-campus. ISU Guardian is an app with a full contact list of emergency and non-emergency personnel, push notifications about campus activity and crime, and a tip button for easy submissions to ISU Police.
ISUPD also has a service called SafeRide, a free transportation service to Iowa State University facilities. The service is available between 6 p.m.-5:30 a.m., 365 days a year. To request a SafeRide, you can call 515-294-4444.
To begin, visit the Stay Safe at Iowa State website.
- Watch the Emergency Response Guide video. This 8-minute video, produced by environmental health and safety and public safety, provides useful tips for responding to campus emergencies, including violent incidents.
- The ISU Environmental Health and Safety and ISU Police provide resources to help faculty in case of emergencies related to student behaviors either in or out of a classroom.
- Review the resources and guidance on the Managing Disruptive Conduct in Learning Spaces page.
- Violence-Free University: The safety and security of the Iowa State University campus and community are very important. Our students, employees, and visitors should be able to pursue their education, work, and other activities in a safe, non-threatening environment. Unfortunately, violence can occur. Read the ISU Violence-Free Policy page and review the Procedures for Supporting a Violence-Free University (PDF)
Office of Equal Opportunity
If students feel that they have been discriminated against or harassed based on race, color, age, religion, national origin, sexual orientation, gender identity, genetic information, sex, marital status, disability, or status as a U.S. Veteran or if they or someone they know has experienced sexual misconduct, please get in touch with the Office of Equal Opportunity. The Office of Equal Opportunity can meet with them to share what options are available and assist them in filing a complaint. Any person may file a complaint against a faculty member, staff, or student with the Office of Equal Opportunity by phone at 515-294-7612 (3410 Beardshear Hall, 515 Morrill Road).
Sexual Assault Response (Office of Equal Opportunity)
The Sexual Assault Response page has a library of helpful video series featuring SVP of Student Affairs, Toyia Younger and Chief of Police, Michael Newton answering questions related to university processes, reporting, investigations, and resources for students.
Free, confidential ombuds services help faculty, staff, postdocs, and graduate and professional students resolve university-related matters. For additional information, see the Iowa State University Ombuds Office website.
See the Report It page for online forms for reporting, referring, or requesting at ISU.
Iowa State University is committed to proactively facilitating our students’ well-being. We welcome and encourage students to contact these on-campus services for assistance regarding your physical, intellectual, occupational, spiritual, environmental, financial, social, and/or emotional needs:
Student Wellness focuses on holistic wellness and works with students to create a university environment that promotes health and wellbeing. Student Wellness is your one-stop department for information and resources and can help students get connected to campus resources. Student Wellness also provides programs and opportunities to equip students with life-enhancing skills academically and personally. Visit the Student Wellness website or call 515-294-1099.
Collegiate Recovery is a student organization providing peer support and community building for students in recovery and allies of the recovery community. Research has shown that peer support for students in recovery is one of the most critical components for building a supportive social network. Having opportunities to socialize can reduce the risk for relapse and enhance overall wellbeing and academic success.
Student Counseling Services
Call our main line at 515-294-5056 and let us know you would like to get started with services (counseling, career exploration services, mind-body and more), visit the Student Counseling Services website.
Recreation Services strives to positively impact lives through innovative and inclusive collegiate recreation (fitness, intramural sports, outdoor rec, sport clubs, gaming, and more), call 515-294-4980.
Student Engagement and Getting Involved at ISU
Programs and services from the Memorial Union Student Engagement (previously known as Student Activities Center) provides, including leadership workshops, event authorization, late-night alcohol-alternative programming, community service experiences, art exhibits, support and management for student organizations, and recreational activities like bowling and pottery painting.
A few highlights:
- There are over 900 student organizations at Iowa State, and that number continues to grow. Search the Search the Student Organization Database for a club that fits your interests and goals!
- Meet with peer consultants to learn about all things leadership and service. We can help you start a new club, plan a retreat, find a volunteer opportunity, or present on these topics at your club’s meetings, see the Leadership and Service Center.
- Attend one of the diverse cultural, recreational, social, and educational entertainment programs provided by the Student Union Board via their upcoming events calendar.
- Find your next creative venture here! Classes, workshops, walk-in crafts, Paint Your Own Pottery, and special events, see the Arts and The Workspace page.
To learn about all the programs, services, and more – see the Memorial Union Student Engagement website or email firstname.lastname@example.org.