Online Learner Support

Online Learner Support

Students in a class being taught in Mackay Hall

Support your physical, intellectual, spiritual, environmental, financial, social, & emotional needs.

We support. You succeed!

Locate information and resources at ISU

Resources related to Know the Code

Access resources & support for Canvas

Technology and tools used in your courses

Information about software and hardware

Contact the Solution Center, call 515-294-4000, or email solution@iastate.edu

Start here if you are not sure where to go

Assistance is available through the Office of Equal Opportunity

Be responsible for living these tenets

News, incidents, resources, and policies

Essential safety/crisis services. Is it an emergency? Call 911

News, reporting system, resources, and more

Online forms for reporting, referring or requesting at ISU

Current official statements of policy from across ISU

Your Well-Being

Iowa State University is committed to proactively facilitating your well-being. We welcome and encourage you to contact these on-campus services for assistance regarding your physical, intellectual, occupational, spiritual, environmental, financial, social, and/or emotional needs:

Call our main line at 515-294-5056 and let us know you would like to get started with services (counseling, career exploration services, mind-body and more).

If you are dealing with heightened feelings of sadness or hopelessness, thoughts of harm or suicide, or increased anxiety may contact the ISU Crisis Text Line (Text ISU to 741-741) or contact ISU Police Department 515-294-4428.

To learn effectively, you must have basic security: a roof over your head along with a reliable place to sleep and enough food to eat (view the Food Security at ISU Student Wellness page).

If you’re having trouble with any of those things, please talk with your instructor, academic advisor or the Dean of Students Office (email studentassistance@iastate.edu, phone 515-294-1020). Together we can work to meet those needs.

Accessibility and Accommodations

Iowa State University is committed to assuring that all educational activities are free from discrimination and harassment based on disability status. Students requesting accommodations for a documented disability are required to work directly with staff in Student Accessibility Services (SAS) to establish eligibility and learn about related processes before accommodations will be identified. After eligibility is established, SAS staff will create and issue a Notification Letter for each course listing approved reasonable accommodations. This document will be made available to the student and instructor either electronically or in hard-copy every semester. Students and instructors are encouraged to review contents of the Notification Letters as early in the semester as possible to identify a specific, timely plan to deliver/receive the indicated accommodations. Reasonable accommodations are not retroactive in nature and are not intended to be an unfair advantage. Additional information or assistance is available online through the Student Accessibility Services website, by email at accessibility@iastate.edu, or by calling 515-294-7220. Student Accessibility Services is a unit in the Dean of Students Office located at 1076 Student Services Building.

This barrier to access form (Shart Sheet) is intended to bring accessibility concerns to the Office of Equal Opportunity and Facilities Management and Planning attention.

Statements for course technologies used at ISU

Support your academic success

Academic Success Center (Dean of Students Office)

We support. You succeed! The Academic Success Center (Dean of Students Office) provides learning opportunities for all students through services that support academic skill development, grade improvement, and engagement with peers, promoting success and self-directed learning. The ASC offers individualized, and group-facilitated experiences connected to a specific course or focus on general skill development. Services include Academic CoachingResources and WorksheetsSupplemental InstructionTutoring Services, the Workshop Series, and PSYCH 131, an academic skills course. The ASC encourages students to use the supports that can best strengthen their learning.

Learn more on the Academic Success Center website (http://www.asc.dso.iastate.edu), call 515-294-6624, or email success@iastate.edu.

Writing and Media Center (WMC) (Dean of Students Office) 

It helps students become competent, confident communicators. The WMC is a welcoming and inclusive place where friendly Communication Consultants offer individualized assistance to undergraduate and graduate students, faculty, staff, and community members working on any form of written, oral, visual, or electronic communication. While we can help you identify patterns and trends in your spelling and grammar, we do not provide editing services. In addition to one-on-one and group consultations (both in-person and online), we offer Multimedia Communication Center appointments, workshops, and more. Visit the Writing and Media Center website for locations and availability, call 515-294-5411, or email writectr@iastate.edu.

Center for Communication Excellence (Graduate College)

The Center comprises multiple sets of expertise imparted by Disciplinary, Interdisciplinary, and English Writing Consultants. They offer one-on-one consultations and facilitate peer writing groups. Prepared through in-depth training, they assist with any research-related communication (e.g., thesis/dissertations, journal articles, proceedings papers, conference presentations, posters, etc.). Visit the Center for Communication Excellence (Graduate College) website.

ISU Library

Whether you are a resident student, enrolled in a distance course, or studying abroad, the ISU Library can provide the resources you need when you need them! For information about how the library’s material can be accessed remotely, use the Distance Access to Library Resources Guide.