Canvas Support and Troubleshooting
Username / Password Not Working?
Your Username (ISU Net-ID) and Password for Canvas are the same as those for your ISU email account. For help with Username and Password, please visit IT Accounts and Passwords page or contact the Solution Center at 515-294-4000 or solution@iastate.edu.
Error Message?
If you get an error message, clear your browser cache:
- For a Mac, visit Canvas’s How do I clear my browser cache on a Mac? guide
- For a PC, visit Canvas’s How do I clear my browser cache on a PC? guide
If you continue to have an issue contact the Solution Center at 515-294-4000 or solution@iastate.edu.
Review Canvas Troubleshooting
While errors may occur, check out the following guides to assist you in solving the issue.
Unable to Access Content in a Course?
If you are unable to access course content or activities (e.g. Tests, Discussions, Assignments, etc.), contact your instructor directly.
24/7 Canvas Support
All 24/7 support options may be found by clicking the ? Help icon (found on the left-hand navigation bar in Canvas) to access the support available to you:
- 24/7 phone support. Call 515-294-4000, then follow the prompts to connect to Canvas.
- Live chat with Canvas. Start a chat.
- Find answers to common questions
- Use the resources in the CELT Canvas-ISU webpages.