Basic Troubleshooting and Support for Canvas

Canvas Support and Troubleshooting

Username / Password Not Working?

Your Username (ISU Net-ID) and Password for Canvas are the same as those for your ISU email account. For help with Username and Password, please visit IT Accounts and Passwords page or contact the Solution Center at 515-294-4000 or

Error Message?

If you get an error message, clear your browser cache:

If you continue to have an issue contact the Solution Center at 515-294-4000 or

Review Canvas Troubleshooting

While errors may occur, check out the following guides to assist you in solving the issue.

Unable to Access Content in a Course?

If you are unable to access course content or activities (e.g. Tests, Discussions, Assignments, etc.), contact your instructor directly.


Help Button in Canvas

24/7 Canvas Support

All 24/7 support options may be found by clicking the ? Help Help Button in Canvas on the far left navigation bar icon (found on the left-hand navigation bar in Canvas) to access the support available to you: