Respondus Monitor

Respondus Monitor

Introduction

Respondus Monitor provides automated proctoring to be used in conjunction with Respondus LockDown Browser and Canvas exams, it does not work for a pen and paper written exam.

To support course continuity, Respondus Monitor is an option for large-enrollment courses that under routine learning circumstances utilize the services of ISU’s Online Testing Centers. 

This option does not substitute ISU’s Online Testing Centers’ live proctoring services. Instead, it supplements the functionality of Lockdown Browser to lock student computer screens with a fully automated process that uses student webcams to record and analyze exam sessions. The recorded data flow into the “Review Priority” report in Respondus Monitor in order to help instructors quickly evaluate the proctoring results. 

Features

How Respondus Monitor Works

Respondus Monitor is an add-on feature for LockDown Browser for online exams.
Respondus Monitor uses a webcam to record student exam sessions and acts as a deterrent to cheating.
It flags suspicious behavior and uses advanced data analysis to determine which exam sessions require the attention of the instructor.
‘Review priority” ranks results by risk, helping instructors know which sessions warrant deeper scrutiny.

In other words, the usage of Monitor does not completely prevent academic cheating. Rather it gives instructors another data point from which they can examine student performance on online exams. 

How To Decide Whether You Need to Use Respondus Monitor

Consider the following factors as you decide whether you should use Monitor in your online courses:

  1. You have used ISU’s Online Testing Centers in the past.
  2. You have consulted the Ways to promote academic integrity and capture student learning section on the CELT Course Continuity website.
  3. You understand that Monitor provides another data point and that you should take a holistic approach for looking at student data (for example, you should analyze student learning progress and performance via multiple lenses, such as Respondus Monitor, total activity reportsquiz statisticsquiz logsnew analytics, etc).
  4. You are willing to familiarize yourself with Respondus Monitor. 
  5. You are willing to set up a practice exam using Respondus Monitor, so your students can become familiar with the technology.
  6. You are willing to call CELT Response Team at 515-294-5357 and speak to the support personnel who can help you with Respondus Monitor.

Online Exams with Respondus Monitor (4min 50 sec)

System Requirements

  • Windows: 10, 8, 7. Windows 10S is not a compatible operating system.
  • Mac: OS X 10.10 to 10.14.
  • * iOS: 11.0+ (iPad only).
  • Web camera (internal or external) & microphone.
  • A broadband internet connection

Getting Started

Instructor

Using Respondus Monitor in your Canvas course (Instructor)

To enable Respondus LockDown and Monitor in your Canvas course, follow the steps in these guides:

Best Practices

  • Read through the example of student instructions that you can download and modify for your course. Make this document available to your students. 
  • ❗ Require a practice exam. Have students take an ungraded practice quiz that requires the use of LockDown Browser and a webcam, before taking your first graded exam. This is a must as it helps you discover whether your students have required hardware and software for a proctored exam session.
  • ❗ If you require students to show an ID, specify they should not use their driver’s license or a credit card. Consider not asking for the ID document.
  • Direct students to use the Help Center prior to their first exam. With LockDown Browser open, log into the course and select the Help Center button from the toolbar. From there, run the Webcam Check and the System & Network Check to make sure everything is working properly. If a problem is indicated, students can search for a solution in the Knowledge Base. Troubleshooting information can also be emailed to your institution’s help desk.
  • Leave the practice quiz available for the duration of the course, with unlimited attempts, so students can check their setup from a different computer.
  • Learn from the in-app training resources. Navigate to the LockDown Browser dashboard within your Canvas course after enabling it to view demonstration videos, Quick Start Guides and other resources specific to your learning management system (LMS).
  • Needing to arrange for student accommodations? Follow the advice on the CELT Course Continuity website.

Student

Using Respondus LockDown Browser and Monitor in your Canvas course

  1. Student Quick Start Guide.
  2. Respondus Monitor Overview for students (2 min).

 

Best Practices

  • If you are asked to show an ID, do not use your driver’s license or credit card. Use your ISUs student ID card only.
  • Find a location where you won’t be interrupted or easily distracted. 
  • Ensure your working area is properly illuminated. If seated near a window, position yourself so that the window is not behind you.
  • Before starting your exam, make sure you know how much time you have.
  • Allow yourself sufficient time to download and install LockDown Browser. You will be prompted to download when you access your quiz in Canvas via your conventional browser.  After you download, you must install it on your machine.
  • Always ensure you are using the latest version of the LockDown Browser. Update the browser if necessary.
  • Turn off all mobile devices, phones, etc. and don’t have them within reach.
  • Clear your working areas of all external materials, such as books, papers, other computers, or devices.
  • Remain at your desk or workstation for the duration of the exam.
  • Since you are using LockDown Browser, it will prevent you from accessing other websites or applications; you will be unable to exit the test until all questions are completed and submitted.
  • If you are interrupted and you must attend to the situation, explain why looking directly into your webcam. Then proceed with your exam.
  • Take a practice exam if it was set up by your instructor. Take your time and become comfortable with live proctoring.

Online Documentation

  1. Instructor Quick Start Guide
  2. Student Quick Start Guide
  3. CELT’s Respondus LockDown Browser information
  4. Privacy Policy
  5. Accessibility Statement

Troubleshooting Respondus Monitor and Webcam Issues

If your web camera is having issues, follow these steps:

If none of the above works, see the information about for support options.

What if students do not have a laptop, a webcam or are not allowed to download software on their employer-owned laptop?

Students may not have laptops beyond Chromebooks, which cannot be used for taking quizzes with LockdownBrowser and Monitor. Students may not have webcams. Students may not be allowed to download software on their laptops owned by the employers. These are examples of access issues that might be encountered when using online proctoring. 
Many colleges have arrangements to accommodate student hardware needs.  Alternative options include:

  1. Instructors and students using a synchronous Webex session in a web browser while the quiz is in progress.
  2. You may consider making arrangements with a proctor who is able to proctor via a synchronous Webex meeting.
  3. You may consider removing the requirement for online proctoring altogether and doing the following instead:
    1. Add a statement at the beginning of each quiz asking students to adhere to academic integrity and ISU Student Code of Conduct. 
    2. Remind students of the values of integrity and honesty in a course-wide announcement prior to taking an online quiz.
    3.  In the quiz and assignment instructions remind students what constitutes academic integrity and academic cheating and what they can and cannot do (can have a textbook open; cannot communicate with anyone else about this assessment, cannot post questions about the assessment to the Help Forum on Canvas, cannot consult unauthorized aids, including paid-for subscriptions to Chegg, Scribd, or tutoring services, etc.).
    4. Include a self-reflection with the quiz to have students describe the ways in which they adhered to the academic integrity standards and what academic integrity means for the academic discipline and profession as a whole.

What is the easiest way to assess student hardware and software needs?

Set up a practice quiz with Lockdown Browser and Monitor. Give students a sufficient availability window with sufficient time on the attempt. Before the practice, explain what your students should expect. Consider using the practice questions that check into your students’ well-being: how they are doing in the course so far, what additional resources they would like to have, etc. Explain how to contact you and how to report if they have any issues with the practice quiz. Survey the results of the practice quiz, prepare to accommodate or re-assess your usage of online proctoring.

Licensing

Respondus Monitor is available for free to all ISUs online courses through May 31, 2020. 

Support

  1. Submit a ticket on the Respondus website.
  2. Search the Respondus knowledge database.
  3. Use the in-app support documentation once you enable the Lockdown browser dashboard in Canvas.
  4. Contact IT Solution Center at solution@iastate.edu or call (515) 294-4000.