Canvas: Extended Wait Times for Support

Users are experiencing extended wait times when contacting Canvas Support. To help Support Representatives quickly assist you, please prepare the following information while you wait:

  • The link to the Canvas course experiencing the issue
  • Your role in that course
  • The time the issue occurred
  • Which browser you were using
  • Who is impacted by the issue
  • Detailed description of the issue
You may also contact your local support unit for assistance.

Canvas New Quizzes

Canvas logo - there is a red circle with shapes on the inside and the word canvas in all lowercase next to it

Instructure has been working on the release of a new feature for the Canvas LMS platform: Canvas New Quizzes. The company has released an aggressive timeline for the implementation of New Quizzes and sunset of Classic Quizzes.

Due to the importance and impact of this Canvas change, the CELT team is developing a testing and implementation plan for the Canvas New Quizzes.

This message aims at keeping you informed of CELT’s plan to address this important change to the Canvas LMS. We will post more updates on our website as more information becomes available. Stay tuned!

If you’re in need of help with a specific issue, you may submit a ticket to the CELT team by emailing Subscribe to updates by visiting this web page, scrolling to the bottom of the page, and entering your email. This will ensure you receive the latest updates and news on instructional tools.

A historical list of Canvas New Quizzes updates can be found on this post.

Known Technology Issues (Archive) — Resolved


March 26, 2020

Some Zoom users are experiencing what is being called ‘Zoombombing,’  in which non-students join your Zoom session for the sole purpose of disrupting class.

To address this problem, Zoom has recommendations for avoiding Zoombombing and CELT has compiled a page of Best Practices to Prevent Zoombombing.


March 26, 2020

Zoombombing is possible if you are using the Webex tool (not the Canvas Integration) and can be deterred by locking the meeting once everyone has joined.

NOTE:  Using Webex inside Canvas will prevent this issue.


March 23, 2020 - Resolved April 7, 2020

Some Canvas-Webex users are experiencing an error when trying to schedule office hours. Participants who are unable to use Webex inside Canvas should email with the link to the Canvas course, the time the error occurred, and which tool they were using.

Note: Webex cannot be tested with the “Student View” feature and will result in an error message. This error does not need to be reported.


March 26, 2020 - Resolved March 26, 2020

We are currently experiencing issues with the Webex App within Canvas.  If you login to with your NetID and password you can create a meeting or send your personal room information to  students via the Canvas Inbox or an Announcement.  Webex is working on the issue, no uptime is known.