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Iowa State Online Update

Online Student Satisfaction Survey Findings - Part Two

In collaboration with a 2022-2023 Emerging Leaders Academy group, Iowa State Online developed a survey to assess awareness of current student services available online and overall student satisfaction. 175 students responded (23.7% response rate). Five themes were noted from the responses collected.

New online student orientation: Respondents indicated a need for an orientation more applicable to the online student population and assistance in learning university-sponsored platforms.

Availability and consistency of online offerings: Students reported that online courses are not offered consistently. Students find barriers to degree completion because of this inconsistency.

Community building and connectedness to ISU: Less than half (42%) strongly agreed with the statement, "As an online student, I feel connected to Iowa State University."

Online exams and proctoring: Greater support and clarity with completing online exams and finding suitable remote proctors. Students indicated that cost and the availability of proctors are hurdles.

Instructor understanding of online student population: General comments included the desire for prompt response to emails, the ability to access materials on a computer, and increased flexibility.

The results from this survey have established a baseline assessment of the online student experience at Iowa State University and will help Iowa State Online strategically plan effective university-wide services.

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Important Information

celt-help@iastate.edu for submitting a ticket
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testcenterhelp@iastate.edu for testing center inquiries

Help is available for instructional design and learning technologies (Canvas, New Quizzes, and Top Hat) on demand. Send your request to celt-help@iastate.edu, and a team member will be in contact shortly.

24/7 Canvas Support

As always, Canvas support is available 24/7 for assistance while our offices are closed. Follow the "? Help" icon in your left navigation bar in Canvas for all the support options available.

CELT MEDIA PRODUCTION

CELT’s Media Production team supports students and faculty with accessible course delivery and digital education technology providing professional multimedia content production services to instructors for online courses and media services for various projects beyond academic coursework, including marketing initiatives and grant proposals.

• Media Production Information

• Media Classroom Request Form

ISU TEST CENTER CLIENT SUPPORT

ISU Test Centers now has a phone number for client support should you or your clients have questions related to the Test Centers.

Clients are able to reach us during business hours or leave a voicemail during non-business hours, which will be followed up on the next business day.

515-294-7398

testcenterhelp@iastate.edu

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CELT Teaching Tip for May 4, 2023

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