Canvas: Extended Wait Times for Support

Users are experiencing extended wait times when contacting Canvas Support. To help Support Representatives quickly assist you, please prepare the following information while you wait:

  • The link to the Canvas course experiencing the issue
  • Your role in that course
  • The time the issue occurred
  • Which browser you were using
  • Who is impacted by the issue
  • Detailed description of the issue
You may also contact your local support unit for assistance.