Extended Wait Times for Canvas Support

Users are experiencing extended wait times when contacting Canvas Support. To help Support Representatives quickly assist you, please prepare the following information while you wait:

  • The link to the Canvas course experiencing the issue
  • Your role in that course
  • The time the issue occurred
  • Which browser you were using
  • Who is impacted by the issue
  • Detailed description of the issue
You may also contact your local support unit for assistance.