Known Issues archive

Zoom

March 26, 2020

Some Zoom users are experiencing what is being called ‘Zoombombing,’  in which non-students join your Zoom session for the sole purpose of disrupting class.

To address this problem, Zoom has recommendations for avoiding Zoombombing and CELT has compiled a page of Best Practices to Prevent Zoombombing.


Webex

March 26, 2020

Zoombombing would also be possible if you are using the Webex tool (Not the Canvas Integration) and can be deterred by locking the meeting once everyone has joined.

NOTE:  Using Webex inside Canvas will prevent this issue.


Webex

March 23, 2020 – Updated April 7, 2020

Some Canvas-Webex users are experiencing an error when trying to schedule office hours. Participants who are unable to use Webex inside Canvas should email solution@iastate.edu with the link to the Canvas course, the time the error occurred, and which tool they were using.

Note: Webex cannot be tested with the “Student View” feature and will result in an error message. This error does not need to be reported.


Webex

March 26, 2020   11:05 AM – Resolved at 12:10 PM

We are currently experiencing issues with the Webex App within Canvas.  If you login to iastate.webex.com with your NetID and password you can create a meeting or send your personal room information to  students via the Canvas Inbox or an Announcement.  Webex is working on the issue, no uptime is known.